Refund policy

RETURN, REFUND & CANCELLATION POLICY

At THE ARK, every product is made to order and printed specially for you. Because of this, our return policy is different from regular stores. Please read it carefully before placing your order.

1. DAMAGED, DEFECTIVE OR WRONG PRODUCT
If you receive a product that is damaged, defective, misprinted or different from what you ordered, we will replace it free of cost.
To raise a request, contact us within 7 days of delivery with:
• Your order number
• A clear unboxing video (from opening the sealed package)
• Clear photos of the product and the package
Once verified, a replacement will be dispatched at no extra cost. Requests without an unboxing video, or raised after 7 days of delivery, may not be eligible.

2. SIZE ISSUES & CHANGE OF MIND
As each product is custom-made for your order, we do not accept returns or exchanges for:
• Wrong size selected
• Change of mind or personal preference
• Minor colour differences due to screen settings
Please check the size chart on each product page before ordering. Not sure about your size? WhatsApp us at +91 98295 08040 and we'll help you choose.

3. ORDER CANCELLATION
• Orders can be cancelled within 12 hours of placing them, before production begins.
• Once production has started, orders cannot be cancelled.
• To cancel, contact us with your order number.

4. REFUNDS
• Refunds apply only to orders cancelled within 12 hours, or approved cases where a replacement is not possible.
• Prepaid orders are refunded to the original payment method within 7 working days.
• For Cash on Delivery orders, refunds are made by UPI or bank transfer.

5. REFUSED COD ORDERS
If a Cash on Delivery order is refused at delivery without a valid reason, we may disable COD for future orders from that customer.

6. CONTACT US
THE ARK STORE, Udaipur, Rajasthan – 313002, India
Email: thearkstoreofficial01@gmail.com
WhatsApp: +91 98295 08040
Instagram: @thearkwear